We thought Sony had all the bases covered, having learned the hard way with their US launch and taken measures..
Sadly, European PS4 owners have had a pretty bumpy ride so far, with many experiencing issues with PSN throughout the day. Sony reacted by disabling some PSN features early on but it wasn’t enough to stabilise the service and hours later customers were still unable to use many aspects of their new consoles.
We are aware some users are experiencing issues logging into PSN on PS4 due to the heavy traffic we are receiving, we're investigating.
— PlayStation Europe (@PlayStationEU) November 29, 2013
Going one step further, Sony have now also withdrawn the ability to redeem voucher codes, which prevents customers from using vouchers to access games, funds and even PlayStation Plus. Customers who are coming from the PS3 are also stuck in limbo, unable to apply their upgrades.
Fred Dutton, SCEE Blog Manager took to the EU PlayStation Blog and posted to clarify the measures being taken, a post which has since been removed rather than updated:
We are aware that users are experiencing some disruption to the PSN service. To minimise the inconvenience we have suspended the “redeem voucher” functionality whilst we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this stage. Other PSN features such as log-in, online multi-player gaming, PlayStation Plus trial, PS Store (excluding voucher redemption), trophies, messages, friends etc. are all available.
We apologies and will provide an update to this announcement soon.
In light of this, re-reading the congratulations from Microsoft over the Euro launch, we can detect the tiniest hint of snark now.
It’s a great time to be a gamer. Congrats on your European launch, Sony. pic.twitter.com/sicmbeig1t
— Xbox UK (@xboxuk) November 29, 2013
Were you able to grab a PS4 on Friday? How has your launch experience been? Let us know in the comments below!